Customers are responsible for the associated shipping amount (cost to ship) and understand this is a non-refundable charge when  placing online orders. Delivery failures determined by third party shipping services due to errors found upon dispatch to the shipping  address will be returned to sender (i.e. incorrect address/invalid address/multiple delivery attempts) 

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Please be advised that any requests for returns/exchanges shipped without prior notice received will NOT be honoured. Returns and  Exchanges that are not received in their original packaging may be subject to a restocking fee 

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Please choose carefully as we do not offer returns or exchanges for change of mind purchases. 

Sale items are not eligible for return or exchange. 

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Returns & Product Availability 

Our goal is for you to be satisfied with your purchase from [https://ayamkucing.com]. If, for any reason, you did not receive what is  reflected on your online order, you may return the item(s).  

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We request that you notify us via email (info@ayamkucing.com) within 7 days from the date your order was confirmed “delivered,”  before starting your return process. Please make sure to include your invoice number and the reason for your return.  

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For the following cases, your refund will be credited back to the same method of payment that was used to make the purchase:

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• received incorrect size and/or colour 

• If product is damaged  

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If your order is correct and/or not showing damage upon receipt, you will be responsible for the reshipping fees.  ALL returned merchandise must be in the same condition it was received - new, unworn, and unwashed.  

Under Australian Consumer Law, you have the right to ask for a repair, replacement, or refund, if a product or service fails to meet a consumer  guarantee. Remedial action will be dependent on whether the problem is discovered to be minor or major.  

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Refunds 

• Once we receive your item, we will inspect it and notify you that we have received your returned item

• We will immediately notify you on the status of your refund after inspecting the item. 

• If your return is approved, we will initiate a refund to your credit card (or original method of payment).

• You will receive the credit within 7 days, depending on your card issuer’s policies. 

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Unexpected troubleshooting and system errors, discontinued items, backorders, pre-orders, etc. 

Although availability may be shown on our site, we are unable to guarantee product availability and/or immediate delivery at the time  your order is processed. We do our best to ensure that available quantities displayed online accurately reflect our physical on-hand  inventory.